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Taking A Customer From Like To Love: The UX Of Long-Term Relationships

What do you mean “improve”? I charged him correctly, didn’t I?. My manager looked at me, disappointed: Yes, Des, you charged him correctly. But a vending machine can do that, too. They show up on time;...

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Idiots, Drama Queens and Scammers: Improving Customer Service with UX

User experience design isn’t just about building wireframes and Photoshop mock-ups. It extends to areas that you wouldn’t necessarily think are part of the discipline. For example, your customer...

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